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Terms of Service

By completing the registration process, you are indicating your agreement to be bound by LiveSupportOnTheNet's ClickHelp.Net Service (LiveSupport) following Terms of Service:

1. Availability of Services

LiveSupport's telephone support services and online technical support services and products (collectively, the "Membership Services") are available only to one (1) registered user (each, a "Member") for a single computer system (the "Primary System").

2. Supported Technology

The Membership Services include online technical support services and telephone support services for the platforms, devices, operating systems, applications and other items listed on the LiveSupport website. As new computer technology becomes generally available, LiveSupport will use its best commercial efforts to support such technology also.

3. LiveSupport's Responsibilities

LiveSupport will use its best commercial efforts to resolve Members' basic computer technical problems for a Primary System. LiveSupport will attempt to resolve such technical problems in a professional, reasonable and timely manner, taking into consideration the circumstances and nature of the technical problems. Live and online response times may be delayed due to research and inquiries, as may be necessary. LiveSupport's live or online technical support does not assure that every request for technical support will be resolved to Member's satisfaction, and LiveSupport's responses constitute only technical advice or suggestions. Technical problems that may arise may be a result of software or hardware errors or problems that may not be correctable or may be too difficult to resolve by telephonic or online support. LiveSupport has limited proprietary information from vendors, manufacturers, and developers, and may not have the ability to obtain any proprietary information necessary to resolve Member's technical problem.

4. Member's Responsibilities

Member is responsible for providing LiveSupport with complete information concerning each Primary System. Prior to seeking technical support, Member is solely responsible for adequate protection and backup of Member's data, software and/or hardware. Member shall not provide Member's password to any third person or permit its use by any third person. Member understands and acknowledges that neither LiveSupport nor any of its third-party product or service providers shall be responsible for any lost data, re-run time, inaccurate output, or work delays resulting from any technical support services, other services, or products provided by LiveSupport.

5. Third-Party Link and Content Disclaimer

Links contained in LiveSupport's website may cause a user to leave the LiveSupport website. Such linked websites are not under the control of LiveSupport and LiveSupport is not responsible for the contents of any linked website or any link contained in a linked website, or any changes or updates to such websites. LiveSupport provides these links from the LiveSupport website only as a convenience, and the inclusion of any link does not imply any endorsement by LiveSupport of the website or any of its contents. All users use materials and information in third-party websites at their own risk.

6. LiveSupport Privacy Policy; Third-Party Privacy Practices

All use of the Membership Services and the LiveSupport website is subject to LiveSupport's Privacy Policy, which may be reviewed by clicking here. Though LiveSupport promotes responsible privacy policies, LiveSupport cannot control or be responsible for the privacy practices of third-party websites or service providers to which the LiveSupport website contains links, or for the privacy practices of providers of software or other repair services or products that are available from the LiveSupport website or membership plan.

7. Renewal and Cancellation

Each LiveSupport membership will be provided and billed on a month-to-month basis until cancelled by the Member, or by LiveSupport at its sole discretion. Member may contact LiveSupport's Sales and Customer Service Center at 1-877-896-7678 in order to notify LiveSupport of the cancellation, and must present the correct membership and registration information for verification and authorization to cancel.

8. Memberships Non-Transferable

LiveSupport memberships, and all rights of Members to receive Membership Services, are non-transferable.

9. NO WARRANTIES

LIVESUPPORT'S MEMBERSHIP SERVICES, THE LIVESUPPORT WEBSITE (INCLUDING ALL INFORMATION AND PRODUCTS THAT ARE REFERENCED OR LINKED TO IN THE LIVESUPPORT WEBSITE), AND ALL OTHER INFORMATION, DOCUMENTS, PRODUCTS, SOFTWARE, DOWNLOADS, REPAIR SERVICES, ADVICE, AND INFORMATION PROVIDED BY LIVESUPPORT AND ANY OF ITS THIRD-PARTY PRODUCT OR SERVICE PROVIDERS ARE PROVIDED "AS IS" AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTIBILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. LIVESUPPORT ASSUMES NO RESPONSIBILITY FOR ANY ERRORS, OMISSIONS OR OTHER INADEQUACIES IN THE MEMBERSHIP SERVICES, THE LIVESUPPORT WEBSITE (INCLUDING ALL INFORMATION AND PRODUCTS THAT ARE REFENCED OR LINKED TO IN THE LIVESUPPORT WEBSITE), OR ANY OTHER INFORMATION, DOCUMENTS, PRODUCTS, SOFTWARE, DOWNLOADS, REPAIR SERVICES, ADVICE, AND INFORMATION PROVIDED BY LIVESUPPORT OR ANY OF ITS THIRD-PARTY PRODUCT OR SERVICE PROVIDERS.

10. LIMITATION OF LIABILITY

IN NO EVENT SHALL LIVESUPPORT BE LIABLE TO ANY PERSON FOR ANY SPECIAL, GENERAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM NEGLIGENT OR CRIMINAL ACTS OF THIRD PARTIES, LOSS OF USE, LOSS OF DATA, LOST PROFITS, OR COMPUTER HARDWARE DAMAGE, IN CONNECTION WITH ANY OF THE MEMBERSHIP SERVICES, THE LIVESUPPORT WEBSITE (INCLUDING ALL INFORMATION, SERVICES, AND PRODUCTS THAT ARE REFERENCED OR LINKED TO IN THE LIVESUPPORT WEBSITE), OR ANY OTHER INFORMATION, DOCUMENTS, PRODUCTS, SOFTWARE, DOWNLOADS, REPAIR SERVICES, ADVICE, AND INFORMATION PROVIDED BY LIVESUPPORT OR ANY OF ITS THIRD-PARTY PRODUCT OR SERVICE PROVIDERS, WHETHER SUCH PERSON IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11. Force Majeure

In the event LiveSupport's delivery of the Membership Services is delayed, prevented, or otherwise made impracticable by reason of any acts of God, fires, floods, earthquakes, or other natural catastrophes; national emergencies, strikes, lockouts or other labor difficulties; computer "hacking" attack or computer virus; any law, order, regulation or other action of any governing authority; or any other cause beyond LiveSupport's reasonable control, then LiveSupport shall be excused from such delivery to the extent that it is delayed or prevented by such cause.

12. Modifications to Terms of Service

LiveSupport reserves the right to amend the Terms of Service that govern use of the Membership Services and the LiveSupport website at any time by (a) posting a revised version of the Terms of Service on the LiveSupport website, or by (b) sending information regarding any amendment to the Terms of Service to the email address Member provides to LiveSupport. Member is responsible for regularly reviewing the LiveSupport website to be notified of any amendments to the Terms of Service. Member's continued use of the Membership Services after such amended Terms of Service have been posted or information regarding such amended Terms of Service has been sent to Member shall be deemed acceptance by Member of the amended Terms of Service.

13. Fair Usage Policy; Suspension or Termination of Memberships

Though LiveSupport has set no fixed upper limit on the amount of telephone or online support requests a Member may make annually, each Member's use of the Membership Services is subject to LiveSupport's "fair use" policy. Under this policy, if at any time, in LiveSupport's sole discretion, Member's use exceeds the level of use reasonably expected from someone using a Home Plan for individual use or a Business Plan for business use, then LiveSupport reserves the right to suspend or terminate Member's Membership Services. In addition, LiveSupport reserves the right to suspend or terminate any Membership Services of any Member that LiveSupport, in its sole discretion, determines are being used (a) fraudulently, (b) by any person other than Member, or (c) for any computer system other than a Primary System.

14. General

In addition to the Terms of Service, Member agrees to be bound by the Privacy Policy and all other legal notices contained on the LiveSupport website, which collectively constitute the entire agreement between Member and LiveSupport. LiveSupport and/or third party providers may make improvements and/or changes in the products, services, programs, business or customer policies and prices described in their websites at any time without notice. California law will govern any action related to the Terms of Service, without regard to conflict of law principles. The Terms of Service shall be construed as if it was executed and performed in San Francisco, California. Any cause of action by a Member or other viewer of this website must be commenced within one (1) year after the cause of action arose or it shall be forever waived and barred. If any provision of the Terms of Service be held invalid or unenforceable, that portion shall be enforced to the maximum extent possible, and all other provisions contained in the Terms of Service shall remain in full force and effect. LiveSupport's failure to enforce any provision of the Terms of Service shall not be deemed a waiver of such provision nor of the right to enforce such provision. The LiveSupport website is available internationally and may contain references to LiveSupport products, services, and programs that are not available in a viewer's country. These references do not imply that LiveSupport intends to make such products, services, or programs available in such country.




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